Learning Skills Network
Developing Business Talent
SALES & CUSTOMER FACING SKILLS
Email: training@learningskillsnetwork.com
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Developing Business Talent
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DEVELOPING NEW & EXISTING BUSINESS
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Course Introduction:
Following group introductions, we will provide an overview of our program and it's objectives. One or more short ice-breakers will be used to initiate group interaction and to get a sense of the group's style. As part of this activity, we also give the participants the opportunity to identify their personal goals so that these can be taken into account within the program.
COURSE FOUNDATION:
The Telemarketing Process
The Cold Call - Overcoming the Fear
Decision Maker or GateKeeper?
Exploring Buying Behaviors - Adapting Your Approach
Establishing Client Requirements
Projecting Enthusiasm - Using Voice, Tone and Pitch
Presenting the Benefits - Proposing a Solution
Converting Objections into Opportunities
Account Management - Maintaining Contact
Appointment Making for Field Representatives
Closing - Agreeing Outcomes - Following Up
Participants Prepare an Action Plan for the Future
SUGGESTED COURSE DURATION: 1 DAY