Learning Skills Network
Developing Business Talent
SALES & CUSTOMER FACING SKILLS
Email: training@learningskillsnetwork.com
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Developing Business Talent
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CLINCHING THE DEAL
SUCCESSFUL NEGOTIATION SKILLS
Course Introduction:
Following group introductions, we will provide an overview of our program and it's objectives. One or more short ice-breakers will be used to initiate group interaction and to get a sense of the group's style. As part of this activity, we also give the participants the opportunity to identify their personal goals so that these can be taken into account within the program.
COURSE FOUNDATION:
An Introduction to Negotiation
Negotiating or Selling? Understanding the Difference
Negotiation Styles and the Behavioral Process
Setting Negotiation Objectives
What Drives and Motivates the Other Side
Assessing Alternatives - The Compromise
BATNA - Best Alternative to a Negotiated Agreement
Methods of Communication
Influencing Techniques
Clinching the Deal
Closing the Negotiation
Participants Prepare an Action Plan for the Future
SUGGESTED COURSE DURATION: 2 DAYS