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Open Courses
'Performance Equals Productivity'
Duration: |
A one day training course |
Suitable for: |
This training course is for staff who are representing the company in a front line reception position, or who are asked to deputise in this important role from time to time. Important Note: This course is limited to 6 delegates to ensure maximum benefit |
Objectives: |
Understand the importance of the receptionist role • Get a full awareness of what is involved in being a receptionist • Increase their confidence in performing their role • Understand the importance of having the right attitude • Learn how to make a first impression people remember • Understand what is involved in best telephone practice and how to acquire a confident and friendly telephone manner • Develop strategies for dealing with difficult people and situations • Refresh their existing skills and gain new skills needed in this important role |
Locations: |
Professional Receptionist course: Guildford, Surrey & London |
Introduction & Workshop Objectives
- Finding out what you want to achieve today
- Identifying your personal strengths and areas for development
The link between Attitude and Performance
- What forms a good or wrong attitude?
- How does your attitude and motivation affect your performance?
- What can you do to improve your attitude when you have a 'bad' day
The Role of the Receptionist
- How do you feel in your role?
- What are your main tasks?
- What does your role involve in the wider organisational context?
- The importance of first impression
- Your handshake, personal presentation & body language and communication skills
The Essentials of good Telephone manners
- What is part of good telephone manners
- The importance of your voice, how you speak and what you say
- Taking and handling messages
What you need to keep in mind
- The importance of the Company Image
- The importance of interacting with Clients/Colleagues
- The Reception Area
Handling difficult People/Callers
Practice your telephone skills
Summary and Close
- Review the main Learning Points from the workshop
- Creating an Action Plan for the future
Course Delivered by our Partners at GBC Learning
Course Dates:
London: 10 February 2009
Guildford: 04 March 2009
Course Price: £285 per person
Book online or alternatively, make an enquiry about this course
E Training@learningskillsnetwork.co.uk or T 01276 537244