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                                                                                                               'Performance Equals Productivity'

MANAGING PEOPLE EFFECTIVELY


Duration:

A one day training course

Suitable for:

This training course has been designed specifically for anyone who has responsibility for managing or supervising the performance of an individual or a team. The course provides a robust framework of skills for managers at every level. In addition to the standard management tools, the programme supports the manager who wishes to revisit the principles of role modelling appropriate managerial behaviours. The key objective is to get the best from your people through support, encouragement and effective coaching.

Objectives:

By the end of the training delegates will: • Understand the characteristics of a good manager • Attain results through setting objectives • Learn a framework for the performance review • Gain understanding though questioning and listening • Distinguish between and deliver motivational and developmental feedback • Appreciate the power of motivation

Locations:

Managing People Effectively course: Guildford, Surrey & London

Course Content:

Introduction & workshop objectives

  • Establish what you want to achieve

Characteristics of an effective manager

  • Identify and role model appropriate and desirable behaviours

Setting objectives and measuring results

  • How to set SMART objectives

The performance appraisal

  • How to prepare

  • The structure of the meeting

Questioning and listening

  • Skills for getting information

  • Listening - the critical element of communication

Delivering effective feedback

  • Motivational

  • Developmental

Performance

  • Defining Expectations

  • Observing Performance

  • Measuring output

Motivation and dissatisfiers

  • The key to gaining optimum performance from your team

Action planning

  • Commit to action for the future

  • Start now

Summary and close



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Course Delivered by our Partners at GBC Learning

Course Dates:

London: 13 January 2009

Guildford: 12 March 2009

Course Price: £285 per person

Book online or alternatively, make an enquiry about this course
E
Training@learningskillsnetwork.co.uk or T 01276 537244


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