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Open Courses
'Performance Equals Productivity'
Duration: |
A one day training course |
Suitable for: |
Anyone who would like to enhance their performance by improving their working relationships. The course is designed to help you to develop your people skills and examine the ways you communicate and deal with clients, suppliers and internal colleagues at all levels. |
Objectives: |
Have identified their individual Interpersonal Skills • Understand how to improve their Communication skills • Understand the difference between Submissiveness, Assertiveness and Aggressiveness • Learn how to communicate with others in a way which helps to get your message across taking into account possible differences in working and communication styles • Have discussed and practiced how to use effective people skills in a variety of workplace situations such as Influencing, Persuading and Negotiating • Develop skills in successful Delegation, Feedback and constructive Criticism • Learn how to improve working relationships • Create an Action Plan for the future |
Locations: |
Effective Interpersonal Skills course: Guildford, Surrey & London |
Introduction & Workshop Objectives
- Finding out what you want to achieve today
Interpersonal Skills
- What are Interpersonal Skills?
Communication Skills
- Ways how to improve the effectiveness of your communication and reduce misunderstandings
- The importance of active listening
- Questioning and paraphrasing technique
- Body language
Assertiveness Skills
- What is Assertiveness?
- What is the difference between Submissiveness, Assertiveness and Aggressiveness
- How Assertive are you?
Understanding and valuing differences
- Appreciation of different communication and working styles
- Find out which style you prefer
- Practice adjusting the way how you communicate to the style of the person we talk or write to
Practicing various Interpersonal Skills
- What is the crucial question when Persuading other people?
- How can you Influence people around you?
- Practice your Negotiation skills
Feedback and Delegation - Applying Interpersonal Skills
- How to Delegate effectively
- Giving effective Feedback
- Handling Criticism constructively
Summary and Close
- Review the main Learning Points from the workshop
Creating an Action Plan for the future
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Course Delivered by our Partners at GBC Learning
Course Dates:
London: 20 January 2009, 30 March 2009
Guildford: 24 February 2009
Course Price: £285 per person
Book online or alternatively, make an enquiry about this course
E Training@learningskillsnetwork.co.uk or T 01276 537244