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EMAILS - DEVELOPING A CORPORATE STYLE


Duration:

A one day training course

Suitable for:

Training designed for anyone who wishes to communicate effectively by email and discover how to develop a consistent, corporate style.

Objectives:

By the end of the training course you will be able to: • Differentiate between urgent and non urgent emails • Write clear emails that are achieving your purpose • Adapt your email style to represent you and your corporate image • Deal with difficult emailers by understanding how to communicate directly • Manage the time you spend on emails • Get the right action out of your emails - every time! • Develop a system to monitor your communications on an ongoing basis.

Locations:

Emails - Developing a Corporate Style course: Guildford, Surrey & London

Course Content:

Setting the scene

  • What are we going to cover today

  • What do I want from the day

  • What is email style and how can I make it work for me?

  • Why is it important to control my inbox?

  • What effect do my emails have on others?

  • Do they have impact and get the job done?

E-style

  • What is my current E-Style and how can I recognise other people's?

  • How do I write emails and do they attract urgent action in others?

  • Plain English the rights and wrongs

  • Readability - what is it and how do I measure it?

Influencing

  • What kind of writing can I use to have an effective impact on others when I email?

  • Can I combine corporate style with a personal style?

Fresh Perspective

  • When I receive difficult emails how can I respond so that communication improves?

  • How much time do I spend thinking of what to write, and what can I do to speed things up?

Action

  • How can I reduce the time I spend on email and be more effective?

  • How will I apply what I have learned today?

  • Implementing an ongoing monitoring system to maintain the quality of my messages

 


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Course Delivered by our Partners at GBC Learning

Course Dates:

London: Additional dates coming soon

Guildford: 20 February 2009

Course Price: £285 per person

Book online or alternatively, make an enquiry about this course
E Training@learningskillsnetwork.co.uk or T 01276 537244


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