Learning Skills Network
Developing Business Talent
SALES & CUSTOMER FACING SKILLS
Email: training@learningskillsnetwork.com
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Developing Business Talent
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KEY ACCOUNT MANAGEMENT
Course Introduction:
Following group introductions, we will provide an overview of our program and it's objectives. One or more short ice-breakers will be used to initiate group interaction and to get a sense of the group's style. As part of this activity, we also give the participants the opportunity to identify their personal goals so that these can be taken into account within the program.
COURSE FOUNDATION:
The Profile of a Key Account
Developing a Key Account for the Long Term
Recognizing Future Potential
Key Account Management and the Consultative Sales Approach
Account Planning
Contact Management
The Importance of Client Awareness
Networking
Sales Negotiation Techniques
Account Maintenance
Forecasting - The Bottom Line
Participants Prepare an Action Plan for the Future
SUGGESTED COURSE DURATION: 2 DAYS