Learning Skills Network
Developing Business Talent
SALES & CUSTOMER FACING SKILLS
Email: training@learningskillsnetwork.com
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Developing Business Talent
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CUSTOMER SERVICE EXCELLENCE
Course Introduction:
Following group introductions, we will provide an overview of our program and it's objectives. One or more short ice-breakers will be used to initiate group interaction and to get a sense of the group's style. As part of this activity, we also give the participants the opportunity to identify their personal goals so that these can be taken into account within the program.
COURSE FOUNDATION:
What is Customer Service Excellence?
Identifying Behavioral Styles - Yours and Your Customers
Adjusting Your Approach
Communication Tools - Which to Use, How and When to Use Them
Projecting a Professional Image
Bringing Personality to Your Service
Making Your Service Memorable
Managing Potentially Difficult Customers
Developing Positive Relationships
Uncovering Additional Opportunities
Concluding the Encounter
Participants Prepare an Action Plan for the Future
SUGGESTED COURSE DURATION: 1 DAY