Learning Skills Network
Developing Business Talent
CAREER DEVELOPMENT & COMMUNICATION
Email: training@learningskillsnetwork.com
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Developing Business Talent
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ASSERTIVENESS IN ACTION
Course Introduction:
Following group introductions, we will provide an overview of our program and it's objectives. One or more short ice-breakers will be used to initiate group interaction and to get a sense of the group's style. As part of this activity, we also give the participants the opportunity to identify their personal goals so that these can be taken into account within the program.
COURSE FOUNDATION:
What is Meant By Assertiveness?
Identifying Behavioral Characteristics
Verbal and Non-Verbal Behaviors
Body Language and Self-Awareness
Assertive Options - Building Your Own Assertive Style
Rights and Responsibilities
Responding to Conflict and Aggression
Communication Within a Group
Negotiation Within a Group
Becoming Assertive - Applying the Techniques
Giving and Receiving Feedback
Participants Prepare an Action Plan for the Future
SUGGESTED COURSE DURATION: 2 DAYS